What to Do If Your Cannabis Parcel Is Delayed
A delayed parcel is stressful, but most delays resolve on their own within a few days. Before assuming the worst, here’s the order of steps worth going through.
Quick answer
If a parcel seems delayed, first check the tracking number directly on Canada Post’s site, allow a few extra business days for normal transit variance, then contact support with your order number if there’s been no movement for five or more business days.
Step one: check tracking directly
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Step two: understand normal variance
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Step three: know when it’s genuinely worth worrying
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Step four: contact support with specifics
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Step five: know your options if it’s confirmed lost
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Frequently asked questions
How many days of no movement is considered delayed?
Around five or more business days without any tracking update is generally the point to reach out.
Will I get a replacement if my parcel is lost?
Yes, once Canada Post confirms a loss through their trace process, reputable retailers reship or refund the order.
Questions about an order? Email sales@gasgangcanda.co and a real person replies within 24 hours, Monday to Friday.
Key points
- Step one: check tracking directly. G
- Step two: understand normal variance. X
- Step three: know when it’s genuinely worth worrying. I
- Step four: contact support with specifics. R
- Step five: know your options if it’s confirmed lost. O
