Gas Gang FAQ — Ordering, Delivery, Payment & Product Questions
Everything customers ask before they order THC vape pens or extracts online from Gas Gang: how delivery works, what 1g and 2g mean, how Interac e-Transfer and Bitcoin payments are handled, what happens if a parcel is late, and how we keep your details private. If your question is not answered here, email sales@gasgangcanda.co and a real person will reply.
Ordering and payment
How do I place an order?
Add products to your cart, go to checkout, fill in a complete Canadian shipping address and a working phone number, then choose Interac e-Transfer or Bitcoin. Once you submit the order you receive payment instructions by email. As soon as payment lands the parcel is packed and a tracking number is emailed to you. A full walkthrough lives on our how to order page.
What payment methods do you accept?
Interac e-Transfer and Bitcoin only. We do not take credit cards, debit, PayPal or cash in the mail. Interac is the fastest option for most customers because nearly every Canadian bank supports it from online banking or a banking app. Bitcoin is the most private option and usually confirms in under an hour.
Who do I send the e-Transfer to?
Send it only to the email address in the payment instructions attached to your order. If instructions have not arrived within 30 minutes, check your spam folder, then contact support. Never send money to an address you found somewhere else — that is how customers get scammed on lookalike sites.
Do I need to set a security question for Interac?
If your bank asks for one, use a simple question and answer and include both in the message field of your transfer, or reply to the order email with them. Auto-deposit accounts do not need a question at all.
Is there a minimum order?
Yes, $150 CAD before shipping. Orders over $150 also ship free, so in practice most customers hit the free shipping threshold with a couple of pens and an extract.
Can I add to an order after paying?
If the parcel has not been packed we can usually add items and send a top-up payment request. Once a tracking number exists the order is sealed and a second order is the cleaner path.
Shipping and delivery
How long does delivery take?
Most Canadian addresses receive their parcel in one to three business days after payment confirms. Rural routes, the Maritimes and northern communities take three to six business days. Yukon, Northwest Territories and Nunavut can run four to ten business days depending on weather and connecting flights.
When does my order ship?
Payments that confirm before 1pm Eastern go out the same business day. Anything later ships the next business day. Canada Post does not move parcels on Sundays or statutory holidays, so a Friday-evening payment normally leaves Monday.
Is the packaging discreet?
Yes. Every order is sealed to kill odour, wrapped, then boxed in plain unbranded cardboard with a neutral return address. Nothing on the outside mentions vapes or cannabis, and the parcel looks like any other online purchase to a neighbour or building manager.
Do you require a signature?
Xpresspost parcels are addressed to the name on the order. Where a signature is requested you must be of legal age in your province to sign. If nobody is home Canada Post leaves a notice card and holds the parcel at the nearest outlet for pickup with ID.
Do you ship to my city?
We ship to every province and territory in Canada only, including small towns and postal boxes. We do not ship outside Canada. City-by-city delivery estimates are listed on our Canada delivery hub.
My tracking has not moved. What now?
Tracking often sits quiet for 24–48 hours after the initial scan, especially over a weekend. If nothing changes for five business days, email us with your order number and we open a Canada Post trace. If the trace fails, we reship or refund — details in our shipping policy.
Products and how they work
What is the difference between a 1g pen and a 2g pen?
A 1g flavour pen is a smaller, lighter cartridge suited to occasional or first-time vapers. A 2g pen holds double the oil, lasts roughly twice as long, and is priced lower per gram — the natural next step once you know which flavour you like. 2g live resin pens use oil pressed from freshly frozen plant material rather than dried and cured material, which keeps more of the original terpene flavour.
Live resin, distillate or diamonds — what should I pick?
Live resin keeps the strongest flavour and a full terpene profile. Distillate is stripped of plant compounds for a cleaner, more neutral hit and very consistent potency. Diamonds and HTFSE connoisseur boxes sit at the potent end and are usually dabbed or added on top of flower or a pre-roll rather than used alone.
How much should I take of an edible?
Start with 2.5–5mg THC from a 500mg pack, wait a full two hours, then decide whether to take more. Edibles hit later and harder than a vape pen because of how the liver processes THC. 1000mg and 2000mg packs suit people who already know their tolerance, and 1200mg chocolates are meant to be broken into smaller pieces rather than eaten whole.
Are products lab-tested?
Extracts and vape oils come from a small group of Canadian suppliers who provide potency figures per batch. Where a listing shows a THC range, that range comes from the batch data supplied with the lot we are shipping.
How should I store my order?
Keep vape pens upright in a cool, dark spot away from direct heat, which protects both the oil and the battery seal. Store concentrates cold and edibles away from heat and light. Handled properly, a pen or extract stays at full quality for months.
Accounts, legality and support
How old do I have to be?
19 in most provinces, 18 in Alberta and Quebec. Placing an order confirms you meet the legal age where you live.
What information do you keep?
Your name, address, email, phone number and order history — nothing more. We never store card numbers because we do not take cards. Records are deleted on request at any time.
Do I need an account?
An account is optional but it saves your address, keeps your order history in one place and makes reordering a two-click job.
Can I return a product?
If something arrives damaged, wrong or missing, send a photo within seven days and we reship or refund. We cannot accept returns based on expectation or preference once a sealed pen or package is opened.
How do I reach a human?
Email sales@gasgangcanda.co with your order number. Support replies within 24 hours, Monday to Friday, and usually far faster during business hours in Eastern time.